Refund policy

 

Welcome to Pawkart. We want you to be completely satisfied with your purchase. If you are not happy with your order, please review our Return & Refund Policy below.

1. Return Eligibility

You may request a return within 7 days of receiving your order if:

  • The item is damaged, defective, or broken upon delivery.

  • You received the wrong product.

  • The product is significantly different from its description.

To be eligible for a return, the item must:

  • Be unused and in its original condition.

  • Include all original packaging, tags, and accessories.

  • Be accompanied by proof of purchase (order number or receipt).

2. Non-Returnable Items

The following items cannot be returned or refunded unless they arrive damaged or defective:

  • Pet food and treats.

  • Personalized or customized products.

  • Hygiene and grooming products that have been opened or used.

  • Clearance, promotional, or final sale items.

  • Gift cards.

3. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please include:

  • Your order number.

  • Clear photographs of the product.

  • Photographs of the packaging.

  • A brief description of the issue.

After verification, we will offer a replacement or a full refund at no additional cost.

4. Change of Mind

As Pawkart operates on a dropshipping model with international suppliers, we generally do not accept returns for:

  • Change of mind.

  • Incorrect size selected by the customer.

  • Color preference.

  • Customer ordering the wrong item.

Please review product details carefully before placing your order.

5. Return Shipping

  • If the return is due to our mistake (wrong, damaged, or defective item), Pawkart will cover the return shipping cost where applicable.

  • If the return is approved for any other eligible reason, the customer is responsible for return shipping costs.

6. Refund Process

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method.

  • Processing usually takes 5–10 business days after approval.

  • Depending on your bank or payment provider, additional processing time may apply.

Shipping charges are non-refundable unless the return is due to our error.

7. Order Cancellation

Orders may be cancelled within 12 hours of placement.

Once an order has been processed or shipped, it cannot be cancelled.

8. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again.

  2. Contact your credit card provider.

  3. Contact your bank, as processing times may vary.

If you still have not received your refund, please contact our support team.

9. International Orders

Pawkart ships worldwide.

Customers are responsible for any customs duties, import taxes, VAT, or other charges imposed by their country's customs authorities. These charges are not refundable.

10. Contact Us

For any return or refund request, please contact us with your:

  • Order Number

  • Full Name

  • Email Address

  • Reason for Return

  • Photos (if applicable)

Our support team will respond as quickly as possible to assist you.

Thank you for shopping with Pawkart.