Thank you for shopping with Pawkart. We are committed to delivering your order as quickly and efficiently as possible. Please read our Shipping Policy carefully before placing an order.

1. Order Processing

• Orders are processed within 1–5 business days after payment is successfully received.

• Orders are not processed, shipped, or delivered on weekends or public holidays.

• During peak shopping seasons, promotional events, or holidays, processing times may be slightly longer.

2. Shipping Destinations

Pawkart ships to customers in many countries worldwide.

Please note that shipping availability may vary depending on your location and the specific product ordered.

3. Estimated Delivery Time

Estimated delivery times are:

• United States: 7–15 business days

• Canada: 8–18 business days

• United Kingdom: 7–15 business days

• Australia & New Zealand: 8–18 business days

• Europe: 7–20 business days

• Asia: 7–20 business days

• Rest of the World: 10–30 business days

These delivery estimates are approximate and are not guaranteed.

4. Shipping Costs

Shipping charges are calculated at checkout based on:

• Destination country

• Product size and weight

• Shipping method selected

From time to time, Pawkart may offer free shipping promotions on eligible products or orders.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number (when available).

Tracking information may take 24–72 hours to become active after shipment.

6. Multiple Shipments

As we operate using a dropshipping model, products in the same order may be shipped separately from different suppliers or warehouses.

As a result:

• Items may arrive on different dates.

• Separate tracking numbers may be provided.

7. Customs, Duties, and Import Taxes

International orders may be subject to:

• Customs duties

• Import taxes

• VAT/GST

• Brokerage or handling fees

These charges are determined by your country's customs authorities and are the responsibility of the customer.

8. Shipping Delays

Delivery times may be affected by circumstances beyond our control, including:

• Customs inspections

• Severe weather conditions

• Carrier delays

• Public holidays

• High shipping volumes

• Natural disasters

• Political events or transportation disruptions

Pawkart is not responsible for delays caused by shipping carriers, customs authorities, or other external factors.

9. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If an incorrect address is provided:

• We may not be able to modify the address after the order has been processed.

• Additional shipping charges may apply if the package must be reshipped.

• Pawkart is not responsible for orders delivered to incorrectly provided addresses.

10. Lost, Delayed, or Damaged Packages

If your package is significantly delayed, arrives damaged, or appears to be lost, please contact our support team within 30 days of the estimated delivery date.

We will work with the shipping carrier to investigate the issue and, where appropriate, arrange a replacement or refund in accordance with our Return & Refund Policy.

11. Undeliverable or Refused Packages

If a package is returned to us because:

• The shipping address was incorrect,

• The customer refused delivery,

• The package was unclaimed, or

• Required customs fees were not paid,

the customer may be responsible for any return shipping costs and any additional charges required to resend the order.

12. Shipping Restrictions

Some products may not be available for shipment to certain countries due to local laws, carrier restrictions, or supplier limitations.

If we are unable to ship your order, we will notify you and issue a refund where applicable.

13. Contact Us

If you have any questions regarding this Shipping Policy or your shipment, please contact us:

Pawkart

Email: supportpawkart@gmail.com